Webinars

Relationship Resuscitation: Using Social Media for Service Recovery

Thu, May 21, 2015
12:00pm to 1:00pm ET

Description

Are you responsible for social media monitoring and service recovery? In this review of real case examples, Amanda Changuris, the Twitter lead and blog co-lead at Highmark, Inc. and member of our External Advisory Board demonstrates how to

  • efficiently monitor social media for service recovery opportunities, whether you work on a team or are the only one handling social media for your organization
  • be prepared to handle common service recovery situations
  • take service recovery one step further to develop a social media-based recognition program designed to surprise and delight key members of your online community

Resources mentioned

Location

Online

Amanda Changuris always has great ideas! Looking forward to this.

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Where is the commenting happening? I must be in the wrong place?

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Argyle Social has shut down.

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@jkennedy93

Where is the commenting happening? I must be in the wrong place?

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I see your comment here @jkennedy93

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Is there no “chatter” going on? I love kibitzing during a webinar.

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If you have any comments or questions for Amanda, post them here

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I’m a few minutes behind because I had to pause to take a phone call. 🙂

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We have been considering Shoutlet – does anyone here have experience with them, especially in healthcare setting?

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You also can tweet them using #MCCSM hashtag

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@LeeAase

If you have any comments or questions for Amanda, post them here

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Is Amanda familiar with Sysomos? How about the new listening features added to Vocus/Cision?

From: Social Media Health Network [mailto:rgl-f82ec90d-4-83053-504@email.healthcareinnovators.com]
Sent: Thursday, May 21, 2015 1:20 PM
To: Boehmer, Michael J
Subject: Lee Aase replied to discussion “Relationship Resuscitation: Using Social Media for Service Recovery” [Social Media Health Network]

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My organization has an existing relationship with Meltwater that is coming to an end. Anyone have experience with Meltwater relative to some of these other paid services?

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HIPAA rules are dicey on acknowledging people in social media – even if they out themselves first. Suggestion for “rules of engagement”?

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Patient as Consumer. It’s a real thing. 🙂

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Audio dropped, Lee. Can’t hear you.

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Can you address negative employee comments & NLRB issues in social media (specifically on hospital/company page).

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