Webinars

Relationship Resuscitation: Using Social Media for Service Recovery

Thu, May 21, 2015
12:00pm to 1:00pm ET

Description

Are you responsible for social media monitoring and service recovery? In this review of real case examples, Amanda Changuris, the Twitter lead and blog co-lead at Highmark, Inc. and member of our External Advisory Board demonstrates how to

  • efficiently monitor social media for service recovery opportunities, whether you work on a team or are the only one handling social media for your organization
  • be prepared to handle common service recovery situations
  • take service recovery one step further to develop a social media-based recognition program designed to surprise and delight key members of your online community

Resources mentioned

Location

Online


Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2040
Joined: Apr 13, 2011
Posted by @DanHinmon, Apr 30, 2015

Amanda Changuris always has great ideas! Looking forward to this.


Janet Kennedy
@jkennedy93

Posts: 263
Joined: Feb 12, 2014
Posted by @jkennedy93, May 21, 2015

Where is the commenting happening? I must be in the wrong place?

Posted by @colleenyoung, May 21, 2015

I see your comment here @jkennedy93


Janet Kennedy
@jkennedy93

Posts: 263
Joined: Feb 12, 2014
Posted by @jkennedy93, May 21, 2015

Argyle Social has shut down.


Janet Kennedy
@jkennedy93

Posts: 263
Joined: Feb 12, 2014
Posted by @jkennedy93, May 21, 2015

Is there no “chatter” going on? I love kibitzing during a webinar.

Posted by @LeeAase, May 21, 2015

If you have any comments or questions for Amanda, post them here


Mike Boehmer
@mikeboehmer57

Posts: 175
Joined: May 24, 2011
Posted by @mikeboehmer57, May 21, 2015

Is Amanda familiar with Sysomos? How about the new listening features added to Vocus/Cision?

From: Social Media Health Network [mailto:rgl-f82ec90d-4-83053-504@email.healthcareinnovators.com]
Sent: Thursday, May 21, 2015 1:20 PM
To: Boehmer, Michael J
Subject: Lee Aase replied to discussion “Relationship Resuscitation: Using Social Media for Service Recovery” [Social Media Health Network]


Danielle Thompson
@DanielleThompson

Posts: 83
Joined: Jan 09, 2014
Posted by @DanielleThompson, May 21, 2015

I’m a few minutes behind because I had to pause to take a phone call. 🙂


Danielle Thompson
@DanielleThompson

Posts: 83
Joined: Jan 09, 2014
Posted by @DanielleThompson, May 21, 2015

We have been considering Shoutlet – does anyone here have experience with them, especially in healthcare setting?

Posted by @LeeAase, May 21, 2015

You also can tweet them using #MCCSM hashtag


Randall Post
@RandallPost

Posts: 40
Joined: Mar 17, 2011
Posted by @RandallPost, May 21, 2015

My organization has an existing relationship with Meltwater that is coming to an end. Anyone have experience with Meltwater relative to some of these other paid services?


Janice Jacobs
@janicejacobs44

Posts: 3
Joined: May 02, 2015
Posted by @janicejacobs44, Jul 22, 2015

Hello Brent—-I’m a few months after the fact, but…)—What services are you using from Meltwater today? We (Dell Services) work with a host of customers who use our Social Media Listening & Insights Services (which would map to what Meltwater Buzz offers). If you want more info, let me know and/or if you are somewhat new to Listening tools and just want some ideas about which are better than others, I will try to help you. Good luck!


Janet Kennedy
@jkennedy93

Posts: 263
Joined: Feb 12, 2014
Posted by @jkennedy93, May 21, 2015

HIPAA rules are dicey on acknowledging people in social media – even if they out themselves first. Suggestion for “rules of engagement”?


Janet Kennedy
@jkennedy93

Posts: 263
Joined: Feb 12, 2014
Posted by @jkennedy93, May 21, 2015

Patient as Consumer. It’s a real thing. 🙂


Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2040
Joined: Apr 13, 2011
Posted by @DanHinmon, May 21, 2015

Audio dropped, Lee. Can’t hear you.

Please login or register to post a comment.

© Mayo Clinic Social Media Network. All Rights Reserved.