Webinars

Relationship Resuscitation: Using Social Media for Service Recovery

Thu, May 21, 2015
12:00pm to 1:00pm ET

Description

Are you responsible for social media monitoring and service recovery? In this review of real case examples, Amanda Changuris, the Twitter lead and blog co-lead at Highmark, Inc. and member of our External Advisory Board demonstrates how to

  • efficiently monitor social media for service recovery opportunities, whether you work on a team or are the only one handling social media for your organization
  • be prepared to handle common service recovery situations
  • take service recovery one step further to develop a social media-based recognition program designed to surprise and delight key members of your online community

Resources mentioned

Location

Online

Amanda Changuris always has great ideas! Looking forward to this.

Where is the commenting happening? I must be in the wrong place?

Argyle Social has shut down.

@jkennedy93

Where is the commenting happening? I must be in the wrong place?

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I see your comment here @jkennedy93

Is there no “chatter” going on? I love kibitzing during a webinar.

If you have any comments or questions for Amanda, post them here

I’m a few minutes behind because I had to pause to take a phone call. 🙂

We have been considering Shoutlet – does anyone here have experience with them, especially in healthcare setting?

You also can tweet them using #MCCSM hashtag

@LeeAase

If you have any comments or questions for Amanda, post them here

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Is Amanda familiar with Sysomos? How about the new listening features added to Vocus/Cision?

From: Social Media Health Network [mailto:rgl-f82ec90d-4-83053-504@email.healthcareinnovators.com]
Sent: Thursday, May 21, 2015 1:20 PM
To: Boehmer, Michael J
Subject: Lee Aase replied to discussion “Relationship Resuscitation: Using Social Media for Service Recovery” [Social Media Health Network]

My organization has an existing relationship with Meltwater that is coming to an end. Anyone have experience with Meltwater relative to some of these other paid services?

HIPAA rules are dicey on acknowledging people in social media – even if they out themselves first. Suggestion for “rules of engagement”?

Patient as Consumer. It’s a real thing. 🙂

Audio dropped, Lee. Can’t hear you.

Can you address negative employee comments & NLRB issues in social media (specifically on hospital/company page).

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