Webinars

How to Start and Grow a Successful Facebook Patient Support Group

Thu, Aug 2, 2018
2:00pm to 3:00pm CT

Description

We’ve been receiving questions in the Social Media Network discussion forum about the best way to start and grow patient support groups on Facebook. The platform has come a long way since Mark Zuckerberg announced that Facebook would put time and resources into improving groups. Although there are many community management programs out there with more bells and whistles, it’s hard to beat free.

It's important to realize that there’s a very, very big difference between managing a Facebook page and a Facebook group.

This webinar will share the key steps you should take before you start a Facebook support group, how to manage your community — including focusing on activity rather than numbers and how to deal with difficult members — and some specific ways you can generate ROI from your group.

If there are others in your organization, such as nurse managers or service line directors, who are responsible for support groups, invite them to join you for the webinar.

Some key things you’ll learn include:

  • Testing your concept: Do your patients really care?
  • How to make sure you have buy-in from key stakeholders.
  • The right disclosures to protect your group from HIPAA violations.
  • Tips for inviting patients to join your group.
  • Why it’s important to start with just a few group members.
  • There’s a trouble-maker in the group. What do you do?
  • Be a party host, not a know-it-all.
  • Three ways you can develop ROI from your community.

About Our Presenter

DanDressy2x3Dan Hinmon wears two hats. For three or four hours a day he manages the Mayo Clinic Social Media Network and plans our annual conference from his office in Oregon. The rest of his work day he is principal at Hive Strategies, a firm that provides expert advice for Facebook support groups.

Dan has been providing advertising, marketing, public relations, and design solutions for clients for more than three decades. He has been a member of the Mayo Clinic Social Media Network since 2011. His first love is connecting patients and health systems with online communities for better health, lower costs, and greater patient engagement. He is a popular speaker at healthcare conferences and webinars.

Location

Online

Questions? Contact:

socialmediacenter@mayo.edu

Posted by @Margaret_Marie, Thu, Aug 2 1:54pm

Make sure to post your questions for Dan to answer after his presentation!

barwuebbels
@barwuebbels

Posts: 1
Joined: Jul 17, 2018
Posted by @barwuebbels, Thu, Aug 2 2:17pm

please send me the guide- thank you

Posted by @toffenbacher, Thu, Aug 2 1:54pm

Welcome to today’s webinar. We’ll be starting in 5 minutes.

Shaun Stanley
@sstanley

Posts: 4
Joined: Jul 10, 2018
Posted by @sstanley, Thu, Aug 2 1:55pm

Thank you in advance for the webinar on such an important and timely
subject!

Spellbound
@barbaraspell

Posts: 2
Joined: Dec 22, 2016
Posted by @barbaraspell, Thu, Aug 2 2:17pm

Please send me the guide. Thanks!

Shaun Stanley
@sstanley

Posts: 4
Joined: Jul 10, 2018
Posted by @sstanley, Thu, Aug 2 2:16pm

Send me the guide

MEMBER
Dee Robinson
@deerobinsonbmh

Posts: 2
Joined: Nov 16, 2017
Posted by @deerobinsonbmh, Thu, Aug 2 2:16pm

Are there HIPAA concerns with closed groups since you can see who is part of a group? (Does it infer that members are patients)

MEMBER
Lucy Bordewick
@lucybordewick

Posts: 44
Joined: May 31, 2016
Posted by @lucybordewick, Thu, Aug 2 2:17pm

Please send me the guide, Dan! Thanks!

Marcia Francis
@MarciaHFrancis

Posts: 13
Joined: Aug 28, 2015
Posted by @MarciaHFrancis, Thu, Aug 2 2:17pm

Please send me the community manager mindset guide. Thank you!

MEMBER
John Broom
@jsbnews

Posts: 5
Joined: Jan 24, 2014
Posted by @jsbnews, Thu, Aug 2 2:17pm

Yes! Please send me the community manager guide.

theresew
@theresew

Posts: 1
Joined: Mar 09, 2018
Posted by @theresew, Thu, Aug 2 2:17pm

Please send me the community mgr guide too. Thank you!

msjanetp
@msjanetp

Posts: 2
Joined: Jan 22, 2018
Posted by @msjanetp, Thu, Aug 2 2:18pm

Please send me cmty mgr guide

FranRipple
@FranRipple

Posts: 2
Joined: Nov 09, 2015
Posted by @FranRipple, Thu, Aug 2 2:18pm

Please send me your guide on Community Managers. Thank you!

Posted by @zeinamoukarzelmdmba, Thu, Aug 2 2:19pm

Please send me the guide. Thank you!

Jean Campbell
@jfrc914

Posts: 1
Joined: Jun 07, 2013
Posted by @jfrc914, Thu, Aug 2 2:25pm

Please send me the guide. Thank you very much.

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