Items Tagged ‘Yelp’

August 1, 2016

Harnessing Yelp: Where to Start. When to Stop.

By Taryn Offenbacher, Senior Communications Specialist toffenbacher

Online reviews are powerful. Customers spend significant time writing them. Potential customers spend significant time reading them. Why don’t more companies spend significant time responding to them? This was the premise of Jay Baer’s book “Hug Your Haters.” In his book, Jay explains: “Your business improves in four ways when you hug your haters: you […]

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Tags: Jay Baer, Patient Experience, Reviews, Yelp

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