Items Tagged ‘Patient Experience’

January 4, 2019

Threads of Connection – Experts by Experience

By Amy Camie amycamieharp

Everything we do creates energetic, invisible links joining us together–threads of connection. Be it a smile, a gentle touch, or a grumpy mood, our feelings affect those around us.  And whether you’re a medical professional, service provider, patient, or caregiver, you have the power to transform any health care encounter into one of comfortable, compassionate […]

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Tags: Patient Experience

April 20, 2018

After Surviving a Brain Tumor, I Made Time My Friend – Experts by Experience

By Claire Snyman clairesnyman

When the sledgehammer of illness hits, it can be hard to adjust. Whether it is an acute or chronic illness, trying to make sense of it and make changes in our lives can be tough. May 18, 2010, changed my life and my family’s, forever. After acute onset of vertigo and migraines, I was diagnosed […]

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Tags: brain tumor, Patient Experience

January 30, 2018

Experts by Experience – What Patient Narratives Tell Us

By Kanaaz Pereira kanaazpe

The world is shaped by stories. As experts in our own lives, we all have something to share, and the pivotal role of shared experiences has been well-established in improving health outcomes. On February 2, Mayo Clinic, and health care social network Inspire will launch “Experts by Experience” – a series of articles written by […]

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Tags: experts by experience, Patient Experience, patient stories, storytelling

August 1, 2016

Harnessing Yelp: Where to Start. When to Stop.

By Taryn Offenbacher, Senior Communications Specialist toffenbacher

Online reviews are powerful. Customers spend significant time writing them. Potential customers spend significant time reading them. Why don’t more companies spend significant time responding to them? This was the premise of Jay Baer’s book “Hug Your Haters.” In his book, Jay explains: “Your business improves in four ways when you hug your haters: you […]

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Tags: Jay Baer, Patient Experience, Reviews, Yelp

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