Maureen Marshall will present "Empathetic Civility in an Uncivil Social World: Responding to Public Comments on CDC Social Media Channels" at the Mayo Clinic Social Media Network 2018 Annual Conference. To learn more from Maureen and other expert speakers, please join us! Check any of your social media feeds [...]
By Maureen Marshall • August 9, 2018
In the webinar, Social Media Is Social: Don’t Be Afraid to Engage, Stacy and I shared Mayo Clinic’s history of comment monitoring and how it has evolved. Here are a few tips and tools our team found useful. How to respond to negative comments Responding to negative [...]
By Margaret Shepard • April 5, 2018