Items Tagged ‘monitoring’

August 9, 2018

Why Are Healthcare Consumers So Angry on Social Media?

By Maureen Marshall msmarshall

Maureen Marshall will present “Empathetic Civility in an Uncivil Social World: Responding to Public Comments on CDC Social Media Channels” at the Mayo Clinic Social Media Network 2018 Annual Conference. To learn more from Maureen and other expert speakers, please join us! Check any of your social media feeds and, between the family photos, silly videos, weather alerts, and traffic […]

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Tags: monitoring


April 5, 2018

Making Social Media Social

By Margaret Shepard, Communications Specialist Margaret_Marie

In the webinar, Social Media Is Social: Don’t Be Afraid to Engage, Stacy and I shared Mayo Clinic’s history of comment monitoring and how it has evolved. Here are a few tips and tools our team found useful. How to respond to negative comments Responding to negative comments is important. On Facebook, your organization’s lack […]

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