Items Tagged ‘mentors’

April 17, 2018

Volunteer Mentors: The Secret Ingredient for Success of an Online Community

By Colleen Young, Connect Director colleenyoung

When Connect, Mayo Clinic’s online community for patients and families, started to grow in numbers and activity, I knew we needed to prepare for scalability. Connect is managed by a team of community moderators, who keep the community safe, respectful, trustworthy, and inclusive. While moderation is vital, there’s a lot more to strategic community management […]

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Tags: community moderators, mentors, Online community, volunteers

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