Items Tagged ‘#MCSMN’

February 10, 2017

Reflections on Six Years as an MCSMN Advisor

By Bob West westr

Editor’s Note: When Bob West wrote to us last year and said he would be stepping aside at the end of his current term on our External Advisory Board, we asked if he’d be willing to share some reflections from his experience in our network. Here’s what he had to say: Over the course of my professional life […]

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Tags: #MCSMN, Bob West, MCCSM

April 27, 2016

“Is anyone there?” Is your online community a ghost town?

By Colleen Young, Connect Director colleenyoung

“Well it’s discouraging to find that after three months and 126 views of my post, not a single person made the effort to write a single supportive word.” ~ from a member of an online cancer community What a heart-wrenching post to see on an online patient forum! Nothing spells the demise of a community […]

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Tags: #MCSMN, Colleen Young, Cynthia Elliott, member meeting, Online community

April 21, 2016

7 Timely Questions About the 2016 Member Meeting and Residency

By Lee Aase, Director, Mayo Clinic Social Media Network LeeAase

Our 2016 Member Meeting is coming to Rochester May 17–18, with Residency on May 16. Jay Baer of Convince & Convert, Andy Sernovitz of Health and Dr. Jason Wolf of The Beryl Institute will keynote. The day-and-a-half meeting also includes six case studies and presentations and four small group sessions with social media experts. Although […]

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Tags: #MCSMN, Social Media, Social Media Residency

April 15, 2016

It’s Time to Give a Tweet: Social Media and Patient Experience

By Dan Hinmon, MCSMN Director DanHinmon

By Jason A. Wolf, PhD, CPXP President, The Beryl Institute I am honored to join the Mayo Clinic Social Media Network this May for your #MCSMN Member Meeting. While I am excited to share my thoughts on patient experience excellence and continue to stretch the thinking of what is now an Era of Experience, I […]

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Tags: #MCSMN, Jason Wolf, The Beryl Institute

April 7, 2016

Traveling From Down Under To Learn From Fellow #MCSMN Members

By Dan Hinmon, MCSMN Director DanHinmon

After attending #MayoinOz last October, Anne-Marie Hales, business development manager at St. Vincent’s Private Hospital Sydney, is joining a delegation from Australia and New Zealand to attend our 2016 Member Meeting and Residency. To leverage her US trip she’s visiting other hospitals, thanks to generous offers from #MCSMN members Erica Thompson at Dignity Health and […]

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Tags: #MCSMN, Australia, Dignity Health, New Zealand

March 14, 2016

Jay Baer to Keynote Member Meeting 2016

By Dan Hinmon, MCSMN Director DanHinmon

We’re pleased to announce that Jay Baer – the world’s most retweeted digital marketer – has agreed to join us for our May 17-18 Mayo Clinic Social Media Network Member Meeting. Jay’s keynote address will center on his just-published book Hug Your Haters: How to Embrace Complaints and Keep Your Customers. In his entertaining and eye-opening presentation, […]

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Tags: #MCSMN, Hug Your Haters, Jay Baer

March 13, 2016

Meredith Gould: An Overdue Recognition

By Lee Aase, Director, Mayo Clinic Social Media Network LeeAase

I had meant to post this on March 1,  but I was otherwise occupied. That date marked a significant milestone for the Mayo Clinic Social Media Network (#MCSMN), as it was Meredith Gould’s last day working as our Editorial Director. Meredith has had a significant role in making #MCSMN what it is today. Even before we […]

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Tags: #MCSMN, Meredith Gould

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