Items Tagged ‘Jay Baer’

August 1, 2016

Harnessing Yelp: Where to Start. When to Stop.

By Taryn Offenbacher, Senior Communications Specialist toffenbacher

Online reviews are powerful. Customers spend significant time writing them. Potential customers spend significant time reading them. Why don’t more companies spend significant time responding to them? This was the premise of Jay Baer’s book “Hug Your Haters.” In his book, Jay explains: “Your business improves in four ways when you hug your haters: you […]

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Tags: Jay Baer, Patient Experience, Reviews, Yelp


March 14, 2016

Jay Baer to Keynote Member Meeting 2016

By Dan Hinmon, MCSMN Director DanHinmon

We’re pleased to announce that Jay Baer – the world’s most retweeted digital marketer – has agreed to join us for our May 17-18 Mayo Clinic Social Media Network Member Meeting. Jay’s keynote address will center on his just-published book Hug Your Haters: How to Embrace Complaints and Keep Your Customers. In his entertaining and eye-opening presentation, […]

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Tags: #MCSMN, Hug Your Haters, Jay Baer


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