Once we reclaim access – I will post from my phone for a bit.
Director of Marketing
I did contact Sprout yesterday and they responded that this is a known issue that they are currently working on resolving. They have escalated the issue to their engineering team, and they've opened a direct support ticket with Instagram to get further clarification.
This still does NOT help us. Our account is blocked through tomorrow. After reading Instagram's Community Guidelines if such activity occurs again our account could be disabled. This makes me a bit nervous as we were going about our business (following the "rules") and this as in issue with our account through our use with Sprout.
I haven't read all of the responses, but I wanted to share my experience and advice I received from this group.
Long story short, we had a department that wanted to have their own page. After much discussion, we landed on trying a trial period (3 months – if I remember correctly) and I had them provide me with content which I shared to our main social channels. I also provided them with design resources (Canva), contents ideas/starting points and asked them to build a content calendar which we decided upon 3-5 posts/week (based on what the expectations would be if they had a real page). For various reasons after the 3 months, they decided against having their own page and will share content for our main channels. This was a great learning experience for all of us! And it let them give it a try without a HUGE commitment.
Over the last week, we have had a couple of posts that were scheduled that did not publish via Sprout. It happened again last night, so I tried to publish from my iPhone and I received the following message: Action Blocked. Your account has been temporarily blocked from taking this action. Sharing your account with a service that helps you get more likes or followers goes against our Community Guidelines. This block will expire on 2019-09-12. Tell us if you think we have made a mistake.
First of all, we would never share our account with such a service and we are currently using Sprout. Has anyone ever had this occur? I will need to dig in sometime today as we have missed 3 posts already.