About

Member has chosen to not make this information public.

Posts (72)

Dec 4, 2019 · Branded Twitter Handles in Give & Get Advice

Kia ora Gregory – i’m a physician in Auckland , NZ. I haven’t seen this done before but I think it has potential especially for introducing a non-user to Twitter in a pseudo-anonymous way? The CMO or Chief Resident could be guided initially and have tweets put out on her/his behalf if a newbie and gradually take it on. Trusting all staff is key – our behaviours online should be no less professional than those IRL. Several orgs do this for their CEOs. Cheers David

Sep 19, 2019 · Social Channels for Individual Departments in Give & Get Advice

That sounds a bit sad Kathy? My gripe with our Comms Director (who would fit in well in your org) is an over emphasis on the down side of engaging clinicians. Check out this example https://mobile.twitter.com/sasanof/status/1174584456104951808
I saw a letter of thanks from a patient in our local newspaper and shared it with the Director of our ER who hadn’t seen it nor had he been notified by our Comms or PR team. He and his ER staff may never have known but now they do and our hospital has more widely shared a good news story. Why wouldn’t you want free help from clinicians who are proud of their hospital?

Sep 9, 2019 · Social Channels for Individual Departments in Give & Get Advice

Great question thanks Rhonda – i will look forward to the replies. Our comms team refuse to allow any other social media accounts than the official organization ones which is very frustrating for our clinicians. I would recommend working with those making the requests so they understand the responsibilities involved especially the need to respond in a timely way. No doubt the Mayo Clinic team along with VUMC will have helpful tips!

Apr 16, 2019 · Designing Chatbots to Improve Patient Experience

Just tried the Piedmont bot – it wouldn't accept my Kiwi zip code 🙁

Apr 16, 2019 · Designing Chatbots to Improve Patient Experience

Wonderful presentation thank you Rachel! 🙂

Apr 16, 2019 · Designing Chatbots to Improve Patient Experience

Have there been any legal challenges yet for eg incorrect advice?

Apr 16, 2019 · Designing Chatbots to Improve Patient Experience

We are developing a chatbot for patient support after Head & Neck surgery using actual patient questions recorded at discharge and in interviews. Our problem is building a big enough library of content to make the bot useful. Takes a lot of resource!