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May 2, 2016 · Hospital visits for Thursday 19th May and Friday 20th May-Marketing in Share

Hello Anne-Marie,

I work for Dell Services (yes, we have Services in addition to hardware) in the Healthcare vertical. We work with many Provider customers in the US and while we can’t necessarily secure a hospital onsite visit, we would happily knowledge share about what we are seeing in the Provider space in the US around social media and digital business. I (& many of the social media services delivery folks) are located in Texas and would happily host you in Dallas or Austin post conference OR we could arrange a conference call. You can email me at janice_jacobs@dell.com. Additionally, we have healthcare services representation in Australia–my colleague, Glenn Steele, is responsible for the Healthcare vertical in ANZ.

Thanks,
Janice

Jul 22, 2015 · Relationship Resuscitation: Using Social Media for Service Recovery

Hello Brent—-I’m a few months after the fact, but…)—What services are you using from Meltwater today? We (Dell Services) work with a host of customers who use our Social Media Listening & Insights Services (which would map to what Meltwater Buzz offers). If you want more info, let me know and/or if you are somewhat new to Listening tools and just want some ideas about which are better than others, I will try to help you. Good luck!

Jul 22, 2015 · Yelp reviews as part of customer service in Strategy, Policy & Best Practices

Howdy All—from our POV (Dell Services), nearly all of our customers ask to gather information from review sites such as Yelp. What they do with the information or how effectively they are able to respond would be for them to say, but we certainly hear from many Systems that they’d like that data also.

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