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· The Best Video Chat Apps You Could Be Using Instead of Zoom

We’re all adjusting to a new way of living with a lot more video chatting in it, and Zoom has been riding the highest wave as a result—it’s fast, it’s simple, and it gets a whole load of people together on screen, even if they don’t have Zoom accounts. Zoom isn’t, however, your only video chatting option.

Even if you end up sticking with Zoom for virtual office meetings and remote pub quizzes, it’s a good idea to make yourself aware of the various other options out there, as they might better suit your requirements—they all let you hold free meetings longer than 40 minutes in length, for example. We’ve outlined six of our favorites below.

Don’t necessarily assume you need to jump from Zoom though, especially as it’s now tightened up its security practices. There are reasons Zoom’s popularity has exploded: It’s really simple to use, it manages calls with lots of participants well, and it includes more advanced features (like screen sharing and scheduled meetings) that some other apps don’t have.

· Facebook Expands Community Help Hub to Cater to More Assistance Options

Early last month, Facebook launched a new platform called ‘Community Help’, where people can either offer assistance to others within their community, or request help with tasks from locals. Now, given the ongoing demand for assistance, in various forms, amid the coronavirus pandemic, Facebook is expanding the Community Help hub to cater to more assistance types.

Thu, Apr 2 3:56pm · Social media guidelines in the event of the death of an employee in Give & Get Advice

Hi Gregory, That's a great question, and I think many institutions are dealing with. We don't have any guidelines set yet either, but definitely something for our Social Media team to discuss and will keep you posted on any feedback we have.

Thu, Apr 2 11:23am · How has your social media calendar changed with COVID-19? in Give & Get Advice

Thank you for your discussion on this, our team has been asked to post primarily COVID-19 content. We have a couple items a week that may not be related to COVID, but mostly they are and directed to our News Feed on here: https://newsnetwork.mayoclinic.org/category/covid-19/.

Fri, Feb 14 2:36pm · patient responses and follow-up process in Strategy, Policy & Best Practices

Hi Shannon, Yes, I respond using this template as my guide. "We’re sorry you feel your experience at Mayo Clinic was unsatisfactory. We have an Office of Patient Experience, and if you wish, you can call and talk to them about your concerns. (Minnesota: 507-284-4988; Florida: 904-953-2019; Arizona: 480-301-4938) " If they have already been in contact with the OPE I will have them direct message their phone number and then pass along the complaint and information to our OPE and have them contact the patient directly. Let me know if you have any other questions.

Thu, Jan 16 12:21pm · Monitoring Comments on Social in Strategy, Policy & Best Practices

I appreciate this decision tree as well! This is very similar to how we would advise engaging in comments. I like this layout!

Nov 29, 2019 · Holidays and When To Post in Give & Get Advice

Great additions, Matt! Thank you!