Yes, it came from my personal account. I sent her a message from my own account. I've got my security settings set how I need them and I identify myself as the Social Media Manager for Nemours on my profile.
Member has chosen to not make this information public.
I had something similar happen back in January. A person was giving medical advice in mom groups and listed Nemours as her employer, but we didn't have an employee by that name. I sent her a FB message and told her that we saw that she had identified Nemours as her employer, but we didn't have her in our records and that it's against policy to provide medical advice on social media. She replied and said she didn't use her real name on FB, so then I told her that it's our policy to be authentic on social media and if you identify Nemours as your employer, you have to use the name we have on record. I told her the compliance officer would like to talk with her and gave the number to call. Then the account was deleted. I wasn't blocked; it was just deleted altogether. It was so bizarre, but the problem was fixed!
Does your organization have Facebook Pages for certain service lines? A director recently sent me a list of links to various competitors' Facebook Pages for their cancer centers and said "there must be a reason they all have these." I wanted to reply with, "Yeah, because their social media manager gave in to the relentless requests," but I didn't. I personally feel like it dilutes the brand and with such low organic reach these days, it makes more sense to use organic targeting options from one Page to reach your audiences for different service lines. If you have Pages for different service lines, what do you love/hate about them?
Tue, Jun 2 3:00pm · Is Your Organization Posting During #BlackOutTuesday? in Give & Get Advice
We didn't. We had this one post this morning on FB, IG, Twitter, and LinkedIn, and then had no content the rest of the day. https://twitter.com/Nemours/status/1267818262647070722
Wed, Apr 1 10:40am · Is your healthcare marketing department working from home? in Give & Get Advice
Hey Liza, yes, everyone at Nemours Children's Health System has been mandated to work from home unless they are essential to patient care.
Hey Jess! I'm wrangling in some Pages now and I just looked at your Page and location Pages. I noticed not every primary Page post gets shared on your locations. Do you select one post per day? How do you determine what goes out to everything and what stays on your primary Page? Do you ever publish a post to only a location?