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Aug 21, 2013 · Next generation of e-patients in Share

Thanks for your comments Mike. We’ve been going through our data with a fine tooth comb, and I have lots of data about the segments. Clearly, that is a very important part of the initial outreach. But, I’m trying to get beyond this to a slightly different issue.

Instead of thinking about the different needs different segments have, I’m curious about what different segments have in common and what we can do to bridge gaps between segments in our society.

Can we get those who have always had good access to health insurance but have found the patient-provider relationship lacking, to help those who are just gaining access to health insurance to start off on a better footing; to not just get insurance, but become e-patients? Can we help providers who will serve newly insured start off their new patient-provider relationships on a footing that truly is patient centered?

How can we get this to happen?

Aug 19, 2013 · Next generation of e-patients in Share

Recently, I was at a Connecticut Health Foundation Health Leaders Fellowship retreat where we were discussing enrollment in health insurance as part of the implementation of the Affordable Care Act. One of the issues that came up was whether these newly enrolled people will take and an active role in their own health care. This prompted me to write

The Affordable Care Act and the Next Generation of e-Patients

I’d love to hear thoughts from this group about the topic.

Jul 22, 2013 · Platforms for websites in Platforms, Software, and Tools

Chris – The reason I mentioned Glass is that I’m a Glass Explorer and have been using Google Glass for about a month now. I’ve started developing for it and I know others are doing Glass/Drupal work. Realistically, I don’t expect it to be big enough for the next couple years to be a real requirement, but it does provide a good way of exploring how flexible a CMS really is.

Jul 11, 2013 · Platforms for websites in Platforms, Software, and Tools

We are currently looking to upgrade our website. Currently, our external website is static HTML. We have a blog and a microsite which has been done with Wordpress, and our internal site is using Sharepoint.

We would really like to move to a platform that makes it easy for the communications team to update pages, has good social functionality, and can look nice, not only as webpages for computers, but also for tablets, smartphones, and dare I say, Glass.

What platforms do you use or like, and are there good examples of these platforms being used?

Jul 11, 2013 · Playing with Google glass? in Platforms, Software, and Tools

Is anyone else out there playing with Google Glass? I got my pair about a month ago, and have been having a great time experimenting with it and brainstorming how we could use Glass in health care.

If you had Google Glass, what would you want to do with it?

Oct 19, 2012 · Using social media to empower underserved populations in Give & Get Advice

Thank you to everyone who expressed interest in how we can use social media to empower and enable underserved populations. As a starting point, can people introduce themselves and what their interests in underserved populations and e-patients are?

Oct 5, 2012 · Social Media and Professional Ethics in Give & Get Advice

This morning, I attended a workshop of professional ethics and boundaries for clinicians. It was a fascinating discussion which I believe relates to social media practitioners as well, and I want to get the reaction of people here.

In looking at the risk factors in the ethics self-assessment tool, there are factors like:

“I share stories about patients with nonclinical personal” The training suggests that this presents a potential risk for a boundary violation, yet from the social media perspective, this is something we encourage (within the boundaries of HIPAA).

Another example, “I have one-on-one meetings with patients after office hours”. To what extent do we respond privately to patients online? If they complain? If they need specific information about the agency that isn’t of interest to the general audience? What is ‘after office hours’ for social media? Do you respond 24×7? Are there potential boundary crossing issues there?

We are not clinicians. Our boundaries are different from clinicians boundaries. We do not have board issues licenses, or have to worry about being called up before a board in terms of a ethics violation or boundary crossing.

However, it seems like there are issues that we should be considering, and I’m interesting in hearing other peoples thoughts about how our ethics and boundaries relates to those of the providers we work with.