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Wed, Jul 22 6:52am · Increase in Negative Comments/Spam on FB/IG in Give & Get Advice

Good morning. We have noticed an increase in volume of spam and/or comments about natural remedies to treat Covid-19 or other conditions. Most of the comments are made on unrelated Blog articles organically shared on social or a paid social ad. Our policy is to hide those comments from the public as soon as we see them. Most of the time the comment is copied and pasted into numerous social posts at an odd time of night so they are not caught until the morning.

Thu, Jun 11 6:49am · Handling private posts about the organization in HIPAA compliant way in Strategy, Policy & Best Practices

Hi Elizabeth, I agree with Matthew – it's best to speak with your organization's attorney about this scenario. In the past, I've received screenshots about our brand within private groups or private posts but would only share that information with our patient experience team to learn from it. I've never responded publicly to them. However, I have responded to private posts where the brand was tagged and misleading information was shared. My responses to those posts were always very generic – directing the person to our patient experience team or the PR department.

Thu, May 21 7:32am · Free Repost app for Instagram in Platforms, Software, and Tools

Hi Kathy, I hope you are well. I use this repost app for our health system. I am using an iPhone. https://apps.apple.com/us/app/repost-for-instagram/id1120744554

Here's another one in case you would like to try it. https://apps.apple.com/us/app/repost-for-instagram/id797818385

Mon, May 18 7:02am · Social Media Champion Training Resources in Give & Get Advice

Such a great idea @angela_k_moore. I've been getting a lot of requests lately from service line managers to create Instagram or Facebook pages for various clinical departments that are unable to see patients during the pandemic here in Philly. I've created basic guidelines for page managers and share our social media policies but as a department of one it's been difficult to find the time to personally train everyone. I would love to see this training plan as well. Best of luck to you and your team.

Fri, Apr 10 8:35am · Children's Hospitals - Top COVID-19 Social Content in Give & Get Advice

This is such a great resource! Thanks, Lauren. Appreciate your hard work.

Fri, Apr 3 9:10am · Social media guidelines in the event of the death of an employee in Give & Get Advice

Additional info. My interpretation is that we need to tread lightly as a covered entity and not share this information publicly. Message boards such a memorials or social in my view are prohibited based on the following:

Example: A covered entity, such as a hospital, may provide a list of the names and addresses of all individuals it knows to have tested positive, or received treatment, for COVID-19 to an EMS dispatch for use on a per-call basis. The EMS dispatch (even if it is a covered entity) would be allowed to use information on the list to inform EMS personnel who are responding to any particular emergency call so that they can take extra precautions or use personal protective equipment (PPE).

Discussion: Under this example, a covered entity should not post the contents of such a list publicly, such as on a website or through distribution to the media. A covered entity under this example also should not distribute compiled lists of individuals to EMS personnel, and instead should disclose only an individual’s information on a per-call basis. Sharing the lists or disclosing the contents publicly would not ordinarily constitute the minimum necessary to accomplish the purpose of the disclosure (i.e., protecting the health and safety of the first respondersfrom infectious disease for each particular call) Example: A covered entity, such as a hospital, may provide a list of the names and addresses of all individuals it knows to have tested positive, or received treatment, for COVID-19 to an EMS dispatch for use on a per-call basis. The EMS dispatch (even if it is a covered entity) would be allowed to use information on the list to inform EMS personnel who are responding to any particular emergency call so that they can take extra precautions or use personal protective equipment (PPE). Discussion: Under this example, a covered entity should not post the contents of such a list publicly, such as on a website or through distribution to the media. A covered entity under this example also should not distribute compiled lists of individuals to EMS personnel, and instead should disclose only an individual’s information on a per-call basis. Sharing the lists or disclosing the contents publicly would not ordinarily constitute the minimum necessary to accomplish the purpose of the disclosure (i.e., protecting the health and safety of the first respondersfrom infectious disease for each particular call)

Fri, Apr 3 9:07am · Social media guidelines in the event of the death of an employee in Give & Get Advice

Thank you for your reply Stacy. I found some information yesterday and wanted to share this with our group here. Hope this helps.

https://www.hhs.gov/hipaa/for-professionals/faq/1500/do-hipaa-protections-apply-to-the-health-information-of-individuals/index.html