About

Member has chosen to not make this information public.

Posts (3)

Wed, Jun 12 1:02pm · patient responses and follow-up process in Strategy, Policy & Best Practices

Thanks for the resource suggestion @stacytheobald! I will have a look at it after I post here.

In terms of my professional obligations as a Psychologist here in Ontario, Canada, I am responsible for my twitter feed. I think my terminology was a bit sloppy in the first post… so I'll try again here 😉

If I block a user on twitter (I used the word 'delete' before), then the offensive tweet is removed from my feed. So are all of the other tweets from that particular user. So, this satisfies one component of my obligation.

The second level of obligation is to address the impact of the tweet on the community. I've reported offensive tweets to Twitter – their system offers me an opportunity to block the user (which I will) and then their own internal process of review is triggered. I can't control the outcome of that. But in terms of my own feed, the offensive tweet is removed and any Retweets by followers in my community (of the offensive tweet) will also be blocked from appearing in my feed.

Sometimes I have found a tweet in poor taste, but not flagrantly violating the ethical guidelines for Psychologists. I have used the side drop down menu on twitter to indicate "I don't like this tweet" and it seems to go away in my live feed. While that satisfies me (because I don't want to see it), I'm not quite sure about it's overall impact on the community. This last part is where some of lingering concerns are….. managing tweets that enter a more 'grey' area (ie., where blocking a user feels too strong and lack of response feels too weak).

Discussing the issue has been helping me organize how I describe my behavior… so again, much appreciated!

Tue, Jun 11 5:04pm · patient responses and follow-up process in Strategy, Policy & Best Practices

Thanks for the link! A oouple of things. It takes effort and time to monitor the account and its content. Sometimes I wrestle with the decision of not responding to an offensive tweet vs. reporting/deleting it (reporting a tweet automatically deletes it). The latter choice (deleting the user) clears my account, but it runs the risk of evoking an even greater response from the writer. None of that response will end up on my account, but it will mean that someone in the twitter community is writing things (negative) about me. Typically I make a post about ethical guidelines and inform readers of my account that a tweet/user has been deleted.

In my ideal world, I could indicate disagreement with a tweet more effectively. Some things absolutely need to be reported as offensive. I feel limited about how to communicate different experiences – displeasure, disgust, disagreement, and dis-association with a user. Sometimes I just want to delete a tweet, but in order to do that, I have to delete a user. That user might only be having a 'bad moment'. I'm trying to figure that out.

Sun, Jun 9 2:10pm · patient responses and follow-up process in Strategy, Policy & Best Practices

Great thread, BTW. The presentation mentioned ("Hug Your Haters") is one I'd be interested in hearing more about or connecting to. Could anyone recommend a link to that?

Facebook, twitter, etc. are all public sites and so how health care providers respond to 'hate', 'dislike' or 'complaint' says a lot about the recipient's values. Recently, I have been managing offensive tweets on Twitter rather than complaints about my services.

I am a solo practitioner (Clinical/Health Psychologist), so there are many issues (privacy laws!) related to the management of a complaint about my services on my social media site. My social media policy contains a section on the options available to persons who feel they have been injured by my professional services and I would likely refer them to that policy, whilst acknowledging their dissatisfaction.

Worthwhile to read this thread!

© Mayo Clinic Social Media Network. All Rights Reserved.