Hello Kathy. We use two different platforms.
For the two divisions that I manage, we use ReviewTrackers. We added it to our existing Hootsuite products, so it almost feels like I have two teams supporting me and can run strategies by. Also, one less tool for me to manage. These divisions account for 130 hospitals in ReviewTrackers. We actively monitor (review and respond to 90+%) Facebook and Google reviews. Yelp is slowly coming online, but only accounts for 2% of our review volume. I find the response tools and reporting to be simple and to the point. Onboarding for other users is fairly easy. There are a few small things here and there I wish would be updated, but for the most part, the tool allows us to monitor, respond, and report on our hospitals online reputation in a fast and efficient way.
Our other division uses Yext for reputation management. They have several thousand outpatient locations to monitor so their solution is part of a larger tool. The Yext team provides support and the tool performs as expected. It was just a level we didn’t need with only a few hundred locations for my divisions.