It's good to hear that not all patient portals are cumbersome. I know some can be.
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That's good feedback and your comments are welcome. Managing our patient portal isn't in my role, but working to make it as good an experience as possible is. I see where you're coming from and also wish it was more like other systems in some respects.
I'm excited for the webinar. I'm curious to know if these communities have to require a special forum within a patient portal or existing site; or if they can be managed through private groups on Facebook for example. I'm aware of the pitfalls of what could exposed via Facebook, but there may be new security settings to ensure that PHI is protected within a group setting. I know updates and improvements are made throughout the year.