What the healthcare industry could learn from Lyft and Airbnb

Posted by @audreylaine, Oct 9, 2018

The sharing economy is built upon service and interaction designs that engender interpersonal trust, since those services rely upon users to personally trust their Airbnb hosts (or guests), their Lyft drivers (or riders), their Tinder dates, and so on. We trust others who:

  1. Are honest and authentic
  2. Are empathic toward our needs
  3. Act predictably and logically (which requires, of course, that they know what they’re doing)

Healthcare organizations, according to Jason Brush, could learn from it.


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