What Retail Can Teach Health Care About Digital Strategy

Posted by @audreylaine, Thu, Mar 8 9:25am

Healthcare providers, like retailers and other traditionally in-person businesses, need to prepare for a future where technology companies, focused solely on delivering care virtually, increasingly meet the needs of patients more conveniently and efficiently.  Providers can either cede market share and volume to these companies, or beat them at their own game by scaling their own virtual care services.  Strategic decisions providers make today will determine how ready they will be for a future where patients expect their healthcare to be as seamless as online shopping, if they are to remain loyal.

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