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Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2327
Joined: Apr 13, 2011

Three Myths About What Customers Want

Posted by @DanHinmon, Feb 22, 2016

Do you think most patients want a relationship with your hospital? That interactions build relationships? The more interaction the better? Then Harvard Business Review has news for you. None are true. And, based on a study involving more than 7000 consumers, the authors explain why.

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