Dan Hinmon, MCSMN Director

Posts: 2878
Joined: Apr 13, 2011

The Public Apology Letter: 6 Brands That Nailed It

Posted by @DanHinmon, Mar 10, 2017

Sooner or later, you or your team or your hospital are going to mess up. When you do, how do you apologize? Here are six good examples plus one failure. Even with legal restrictions, sincerity goes a long way.


This is a great piece; thanks for sharing.

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