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Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2375
Joined: Apr 13, 2011

The Public Apology Letter: 6 Brands That Nailed It

Posted by @DanHinmon, Fri, Mar 10 10:41am

Sooner or later, you or your team or your hospital are going to mess up. When you do, how do you apologize? Here are six good examples plus one failure. Even with legal restrictions, sincerity goes a long way.

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Christine Elmer
@christineelmer

Posts: 9
Joined: Feb 23, 2017
Posted by @christineelmer, Sat, Mar 11 2:41am

This is a great piece; thanks for sharing.

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