Share this:
Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2470
Joined: Apr 13, 2011

The Public Apology Letter: 6 Brands That Nailed It

Posted by @DanHinmon, Mar 10, 2017

Sooner or later, you or your team or your hospital are going to mess up. When you do, how do you apologize? Here are six good examples plus one failure. Even with legal restrictions, sincerity goes a long way.

COMMENT

MEMBER
Christine Elmer
@christineelmer

Posts: 9
Joined: Feb 23, 2017
Posted by @christineelmer, Mar 11, 2017

This is a great piece; thanks for sharing.

Please login or register to post a comment.

© Mayo Clinic Social Media Network. All Rights Reserved.