The 6 Critical Chatbot Statistics for 2018

Posted by @audreylaine, Jan 31, 2018

A 2018 research project that surveyed more than 1000 adults in the U.S. shows that most consumers are relatively bullish on what chatbots can do, when, and how. Jay Baer provides a free download (no email address required) of the study and summarizes the findings in this article.

  1. Chatbots and Amazon Alexa are equally popular.
  2. 37% of Americans would use a chatbot in an emergency.
  3. 24-hour service is the Number 1 chatbot benefit.
  4. Chatbots are equally popular among millennials and baby boomers.
  5. Nearly half of American adults would prefer to deal with a human.
  6. Users prefer chatbots over apps when communicating with companies.


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