Yelp ratings can provide a useful guide for people shopping for quality healthcare, a new report concludes.
The Manhattan Institute found that Yelp ratings for New York state hospitals correlated with established quality metrics — those with higher ratings had lower preventable readmission rates.
As the number of Yelp ratings grows, they will become even more helpful in steering people toward high-quality hospitals, the authors say.
How are you managing Yelp reviews? Last August we featured a blogpost by @toffenbacher titled Harnessing Yelp: Where to Start. When to Stop. https://socialmedia.mayoclinic.org/discussion/harnessing-yelp-where-to-start-when-to-stop/