There’s a lot that goes into community management. A community manager acts as the link between a brand and its customers- helping to build, grow, and manage their online communities. Community managers (CMs) are, in many cases, the voice of the brand. They are immersed in the community and they’re the people you communicate with when you reach out to a brand. While community managers are faced with difficulties every day, there are many moments where they shine. We’ve compiled some examples of great community management to recognize some of their hard work!