Dan Hinmon, MCSMN Director

Posts: 2845
Joined: Apr 13, 2011

Patient Experience and Satisfaction Aren’t the Same as Engagement

Posted by @DanHinmon, Feb 2, 2017

HCOs are focusing too much attention on patient experience and satisfaction, trying to compete with hotels, and not enough on honest-to-goodness engagement, says this article. Instead of spending so much time, money, and resources on making waiting comfortable, hospitals should address why patients are waiting.

Thanks to @westr for pointing us to this story. Bob says, “Patient engagement will lead to better health than patient experience, which is the present focus (and is important also).”

Liked by Bob West


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