Mayo Clinic Social Media Network
Great post by health data evangelist Mandi Bishop. Read about her odyssey at HIMSS, and then ask yourself:
What are you doing to include patients at healthcare events? And just as important, how are you integrating patients into all levels of care?
Liked by Fran Hannan, Marie Ennis-O'Connor
I whole heartedly agree with Mandi Bihop’s post. We have been involving our community/patients for a very long time but not at the point of co-designing and co-producing with them – until recently.
We have set up an advisory council that reports to our Board and their responsibility is to design a health system (operations, processes, health information resources and the full gammit) in consultation with them – after all its for them and not us.
The more we include our community/patients the better we are going to be able to serve their needs!
Like Mandi – we’re banging the same drum here in Oz!
Liked by ruthbeverly, Dan Hinmon, MCSMN Director, Lee Aase, Director, Mayo Clinic Social Media Network
I’d like to learn more about your advisory council, @fhannan. Who championed this approach? How often do they meet? How does your hospital integrate their recommendations?
It may be too early in the process to know outcomes yet. If so, maybe in a few months you could give us an update.
We were fortunate enough to have a new Chief Executive commence with us who came from NHS UK. He has considerable experience working with patients/community and making them at the centre of everything we do. To that end, he established a Community Partnerships portfolio which looks after the advisory council and consumer advisory committees around our District (look after a population of around 900,000 people). We have just had our first community partnership strategy signed off as well as the delivery plan.
Our three main goals are: 1. increase community participation and engagement. 2. Ensure that community voices are genuinely heard and understood and 3. Improve our responsiveness towards a co-producing approach to health services and delivery.
As you can imagine it has taken us about 12 months to get this far – as for results…… that’s something that I will have to update you on in about 6 months time. Very exiting times ahead – and really embracing putting our patients/community at the centre of what we do.
Liked by Dan Hinmon, MCSMN Director
Inspirational @fhannan! Thanks for sharing the progress you’re making, even though it’s taken 12 months. Look forward to hearing progress updates.
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