Dan Hinmon, MCSMN Director

Posts: 2878
Joined: Apr 13, 2011

In a Difficult Conversation, Listen More Than You Talk

Posted by @DanHinmon, Feb 9, 2017

This is good advice, whether you’re listening and responding on social media or whether you’re having one of those difficult conversations with a boss or co-worker.

This article suggests there are three things you can do to avoid communication breakdowns:

• Be present (really)
• Listen more
• Be open

When you’re interrupted at work, being present is tough. I work on a laptop, and one of the best actions I’ve found to be present is to close my laptop and turn over my smart phone so I can’t see either screen. It makes a huge difference, and sends the right signal.

What have you found that helps with difficult conversations?


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