In a Difficult Conversation, Listen More Than You Talk
This is good advice, whether you’re listening and responding on social media or whether you’re having one of those difficult conversations with a boss or co-worker.
This article suggests there are three things you can do to avoid communication breakdowns:
• Be present (really)
• Listen more
• Be open
When you’re interrupted at work, being present is tough. I work on a laptop, and one of the best actions I’ve found to be present is to close my laptop and turn over my smart phone so I can’t see either screen. It makes a huge difference, and sends the right signal.
What have you found that helps with difficult conversations?