Dan Hinmon, MCSMN Director

Posts: 2845
Joined: Apr 13, 2011

How U.S. Health Care Got Safer by Focusing on the Patient Experience

Posted by @DanHinmon, May 31, 2017

But 1999 was the year the Institute of Medicine (IOM) released “To Err Is Human,” the first line of which began, “Health care in the United States is not as safe as it should be…” The second sentence estimated that as many as 98,000 people die in hospitals each year as a result of preventable errors.

Two years later, the follow-up IOM report, “Crossing the Quality Chasm,” reviewed other types of disappointing quality, including gaps in efficiency, effectiveness, timeliness, and patient-centeredness.

What has happened since?

Research has found that the organizations with better patient experience also have better safety records and report better financial margins.


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