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Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2376
Joined: Apr 13, 2011

How to Respond to Negative Reviews on Facebook to Win Back Angry Customers

Posted by @DanHinmon, Mon, May 15 8:26am

Every review is an opportunity to learn about how you conduct your business, who your audience is, and offers the chance to build long-term relationships with customers, whether their comments were full of praise or not so kind.

This practical article gives examples of good, bad, and neutral reviews with examples of how to respond to each.

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