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Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2375
Joined: Apr 13, 2011

How to Respond to Every Type of Review (And Why You Should)

Posted by @DanHinmon, Tue, May 9 12:16pm

Wondering which types of reviews you should reply to and how to reply to all those reviews?

This post explains how to reply to positive, neutral, negative and fake reviews, and why you should (or shouldn’t) in each situation.

What do you think of this advice?

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Kimberly Dorris
@KimberlyGDATF

Posts: 128
Joined: Jan 02, 2014
Posted by @KimberlyGDATF, Wed, Jun 14 5:47pm

Great info! I’d be interested to hear everyone’s thoughts on how to deal with Facebook reviews that are actually spam. I wouldn’t put these in the “Fake” review category, because they are blatantly spam and have nothing to do with the organization.

I came back today from a couple of days off to find that someone had posted a review claiming that he had a contact who could do spells (really). Our options are limited, because we can only report the review to Facebook – we can’t hide or delete it.

I did make a tongue-in-cheek post with a Harry Potter reference apologizing for the spam. But in the meantime, it’s showing up as highlighted every time someone accesses our Page.

Has anyone had experience with getting Facebook to expedite the removal of a review? It seems like a pretty obvious loophole that spammers can take advantage of.

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