Dan Hinmon, MCSMN Director

Posts: 2918
Joined: Apr 13, 2011

How Online Communities Can Help You Market Throughout the Customer Jou

Posted by @DanHinmon, Dec 8, 2016

Take advantage of the opportunities presented by the different paths available to your customers by applying your knowledge of customer pathways to nudge, upsell, and reward at the right time.

You need to engage your customers before, during, and way after they encounter your brand, presenting them with tailored information specific to their needs that they’ll come back to time and again.

That’s why it’s important to use customer (patient) communities to help guide them through their journey.


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