Dan Hinmon, MCSMN Director

Posts: 2845
Joined: Apr 13, 2011

Hidden in Plain Sight: Twitter Holds Patient Experience Clues

Posted by @DanHinmon, Jan 28, 2016

What did Boston Children’s Hospital discover when they searched twitter for setiment regarding patient experience?

Quality metrics like the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey reflect the quality of care being provided and drive everything from high-profile rankings to federal government reimbursement rates. And yet, these reports often lag today’s events by 12 or more months because of the need to survey patients and tabulate findings.

Boston Children’s found an interesting correlation between some important hospital quality outcomes and hisTwitter sentiment scores.


Please login or register to post a reply.

© Mayo Clinic Social Media Network. All Rights Reserved.