Healthgrades, Conversa roll out AI chatbots at many customer hospitals

Healthgrades, a company which originally focused on physician ratings but has lately expanded into customer relationship management for hospitals as well, has tapped Conversa to create CareChats, an AI-powered chatbot that helps hospitals follow up with recently discharged patients.

CareChats have already been rolled out to a number of health systems and hospitals around the country that were already working with Healthgrades for CRM, including Ochsner Health System in New Orleans, Penrose St. Francis Health Services in Colorado Springs, and California health system Citrus Valley Health Partners.

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