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Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2327
Joined: Apr 13, 2011

Facebook Switches Page Management and Posting Options – What You Need

Posted by @DanHinmon, May 5, 2016

A few weeks ago Facebook rolled out some changes that have been in beta for awhile that affect how you’re able to access and interact with Page content and other Pages. Basically, you can’t log-in as a Page anymore.

Page Admins have not lost access to any functionality as a result of the change, but the process of actually doing these things is different. So while it’s not immediately obvious where and how you access all the regular functions, they are still there.

This article shows you where they’re hiding.

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Kimberly Dorris
@KimberlyGDATF

Posts: 125
Joined: Jan 02, 2014
Posted by @KimberlyGDATF, May 5, 2016

Hi Dan – I think this is one of the better articles to address the changes, but it’s just not true that all the basic functionality is still there.

It’s especially frustrating that Facebook won’t address the reasoning behind the changes, despite literally thousands of complaints in the Help Center from frustrated admins:

https://www.facebook.com/help/community/question/?id=10105426655151396&rdrhc

If I was a betting woman, I’d say that the next step is pay to play – or at least pay to play on a more user-friendly system!

I channeled much of my frustration from the last month into a blog post on my personal site where I documented some of the issues that are still broken: https://auntiekimberly.wordpress.com/2016/05/02/fixing-facebook-a-kinda-sorta-live-feed/

Of course, I’ve reported the functionality that’s still broken over and over again, but with no response from Facebook, other than their standard generic reply.


Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2327
Joined: Apr 13, 2011
Posted by @DanHinmon, May 6, 2016

Thanks for weighing in here, @KimberlyGDATF. Great post on your Auntie Kimberly blog (but you already knew that). I’ve added it to our News You Can Use section here: https://socialmedia.mayoclinic.org/discussion/fixing-facebook-a-kinda-sorta-live-feed/

Any other options for getting Facebook’s attention?


Kimberly Dorris
@KimberlyGDATF

Posts: 125
Joined: Jan 02, 2014
Posted by @KimberlyGDATF, May 6, 2016

Thanks, Dan! I really think that the only option would be to get some coverage in the news media. In addition to the comments posted in the Help Center (link included above), there is a petition on Change.org that close to 2,000 frustrated admins have signed, and yet there still hasn’t been a response from Facebook.

https://www.change.org/p/facebook-new-facebook-page-features

I recently read about a small business whose social media accounts were hacked and held for “ransom”. The business owners were unable to get any assistance from Facebook other than the standard canned replies – until a local news channel stepped in and publicized the issue. So I really think that’s the only way at this point to get Facebook’s attention!

http://www.1045thefox.com/news/national/hackers-hold-small-businesss-facebook-page-hostage

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