Don’t Be Scared, Be Prepared: How to Manage a Social Media Crisis

Posted by @Margaret_Marie, Dec 19, 2018

The worst time to start planning for a crisis is when you’re in the middle of one. Pre-crisis planning is key to successful social media crisis mitigation. This is lifeguard mode, and there are three elements to it.

What happens when a crisis occurs? There are 9 steps to successfully managing a social media crisis…

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