AI, Chatbots And Designing The Next Generation Of Automated Customer Engagement

In this article, Brian Solis says early incarnations of AI-powered chatbots are the call centers of this generation. (So true!) The goes on to discuss the benefits of chatbots, as well as the things interacting with them... discerning, sophisticated, self-interested human beings!

He shares his thoughts (and slides) on next-gen conversational commerce design.

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