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Dan Hinmon, MCSMN Director
@DanHinmon

Posts: 2312
Joined: Apr 13, 2011

5 Things to Tell Your Customer Support Team About Working on Social

Posted by @DanHinmon, Aug 19, 2016

I like tip #4:

Take breaks to give thanks
The most important goal is to provide solutions to customers who are having a problem with your product or service. But, it’s also important to reach out to happy customers too. Let customers know that you are here by thanking them for positive shout-outs.

Liked by Susan Woolner

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