4 Ways Social Media Can Improve Your Customer Service

Social media customer service is the latest resource that enterprise leaders are implementing to uplift their organizations. Enterprises are leveraging social media in a way that builds brand awareness, promotes sales and improves community relations.

Here are 4 more ways that enterprise leaders use emerging social media practices to improve customer service:

1. Transparency
2. Reduced expenses
3. Improved customer service
4. Direct access to target market