In a study published in the Journal Of Personality And Social Psychology, email writers thought readers would correctly identify the tone of their emails about 78% of the time. In reality? Only 56% of emails were interpreted accurately.
This post lists commonly used phrases that are unnecessary, cliché, and easy to misinterpret:
“Sorry to bother you…”
“Let’s touch base…”
“To be honest with you…”
Liked by Kimberly Dorris