Installing Microsoft Authenticator for access to Mayo Clinic Resources

To access Mayo Clinic’s basic services outside the Mayo firewall, you need to use Microsoft Authenticator for multi-factor authentication (MFA), which provides an extra layer of security.

This page shows you how to download and use Microsoft Authenticator. It will give you access to Office 365 outside the firewall and will enable you to install the new Mayo Clinic Employee App, which gives you on-the-go access to the Mayo Clinic News Center from your iOS or Android mobile device.

To download Microsoft Authenticator, you will need:

  1. A computer with internet access, and
  2. An Android or iOS smartphone or tablet device.  

Below you will find step-by-step instructions for installing Microsoft Authenticator.

Please read through the instructions before beginning installation to familiarize yourself with the overall process, and then go through step-by-step.

From Your Mobile Device, go to your app store and download "Microsoft Authenticator"

On your Apple iOS device, search for “Microsoft Authenticator” and select “GET.”

On your Google Android device, go to Google Play, search for “Microsoft Authenticator” and select “INSTALL.”

From a computer with an Internet connection

Register for Microsoft Authenticator by going to this website. (Opens in a new tab)

Enter your Mayo email address (lastname.firstname@mayo.edu) on the sign in screen and select “Next.”

If prompted, enter your password. If you are a new Mayo Clinic employee, enter your temporary password provided by your supervisor.

When you get the prompt “More information required”, click “Next”.

You will then be presented with the “Additional Security Verification” prompt:

Here are the options you should select:

  • How should we contact you: Select “Mobile app” (only option)
  • How do you want to use the mobile app?: Select “Receive Notifications for Verification” (recommended)
  • Click “Set up”
  • After clicking Set up, you should see this "Configure Mobile App" screen on your computer:

Pause - Do NOT click "Next" - Proceed to Step 2 below

Step 2: Go to your Apple iOS or Android device and open the Microsoft Authenticator app:

On your mobile device:

Position your Android or Apple iOS device to Scan the Quick Response Code (Scan QR Code) on your computer screen.

Once scanning is complete and you see this message -- Mobile app has been configured for notification and verification codes -- click the “Next” button:

On your computer, you will see the “Additional Security Verification” prompt:

Now look on your Android or Apple iOS device for the authentication response and select “Approve”.

This option is a push to the user and all that is required is user approval - "Deny" or "Approve". Note that if you had chosen the "Use verification code" option above (instead of "Receive notifications for verification") you would be asked to enter a six-digit code.

Configuration is now complete. Click “Done”.

You may also see this as the final screen shot. You may now close the setup window.

With Microsoft Authenticator installed on your smart device and your computer having been authenticated, you will be able to log in with your lanid and password to basic Mayo Clinic information technology services, including Outlook email and calendar, other Microsoft Office applications, OneDrive (cloud storage), and SharePoint through the Microsoft website.

You also will be able to install the new Mayo Clinic Employee App, which provides on-the-go access to the employee News Center and the staff directory, on your Android or iOS mobile device.