In May Abby Stonebreaker (@astonebreaker) asked the community for advice. "I’d love some feedback on how other organizations have handled [the implementation of a new EHR] via social channels. Any tips, things that worked well, things that didn’t work?"
It looks like Abby's not the only person wondering about this. We've invited Cynthia Manley (@cynthiamanley) to share her suggestions for how to prepare. Do you prepare social media scripts? How do you respond to negative comments from your internal stakeholders? How much detail do you share with the public? What's your strategy?
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