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Vendors for website construction and design

Posted by AtlantiCare @soccerpen, Mon, Jun 17 1:07pm

HI All –

Coming up on one-year left for agreement for website design and build and cms with current vendor. Looking for suggestions for an organization to design, build and implement CMS into our healthcare org. website. What have you all used?

Hi Laurie @soccerpen. Can you tell us about your current situation? Do you already have a website with CMS? Looking to start from scratch? What are some of your key objectives? Will this involve a web redesign also? Thanks for the additional info.

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Hi there! We are currently using Sitecore as our CMS at the University of Minnesota/Fairview Health. We also have a very good digital agency (The Berndt Group) that is helping us with the planning for the website release. I would be more than happy to talk with you more about this – feel free to message me!

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@DanHinmon

Hi Laurie @soccerpen. Can you tell us about your current situation? Do you already have a website with CMS? Looking to start from scratch? What are some of your key objectives? Will this involve a web redesign also? Thanks for the additional info.

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@DanHinmon – we have a website already with CMS. It was developed and built by Influence Health (now Healthgrades) on Crownpeak COD-10. We don't need to start from scratch, however, as I am the only person managing the site, I would need an agency that could support post-build.

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I don't have an agency suggestion, but I've worked with a number of CMS solutions.

We are on the Ingeniux CMS at the KU School of Medicine/KU Medical Center, but our internal web devs have done the work setting it up with assistance from the Ingeniux team. I use it daily to create and update sites. Their site is https://www.ingeniux.com/products/cms.

I've worked with WordPress, Squarespace, Joomla, and some others. They all have positives and negatives.

I see a lot of small hospitals on WordPress still, which can be secure with various add-ons and auto-updaters and such. But I do recommend having someone full-time (internal or external) that makes sure it's up to date and that updates aren't breaking functionality.

I use SquareSpace a lot when creating sites for teams of one, as it offers a lot for a flat price and it's nearly as easy to update as a word document. Drag and drop with easily customizable CSS. I can train it in a few hours. You can also hire developers to customize all aspects of it, so you don't necessarily have to be hamstrung by predefined options or plugins. Some of them offer ongoing support and they are all listed on Squarespace's site. https://www.squarespace.com/designer/home/

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If you move from Healthgrades (legacy IH) you will most likely need to update from their owned CMS. I am going to guess it would be difficult or maybe impossible for others outside HG to build on that platform. But I could be wrong.

I would, honestly, take a step back and do an assessment of the current site and CMS. What is working/not working? What do we need the site to do that it doesn't do now? What are analytics telling us?

Maybe hold a few internal and external focus groups to gather data points as well.

Happy to discuss further.

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Our friend (and MCSMN Platinum Fellow) @edbennett has built a directory for just this kind of situation. Check it out here: https://martech.health/

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Thanks for the mention @LeeAase

MarTech.Health is a free industry resource tracking over 600 vendors across 40 service categories, including one for Content Management Systems – https://martech.health/content-management-system

You can sort by reviews/ratings, category focus, etc., plus anonymously message vendors with your questions.
Eliminates those pesky follow-up calls 🙂

Regarding your current situation, I agree with @reedsmith – step back, and assess your current situation before looking at particular software.

Feel free to contact me directly if you have any questions about MarTech.Health, or want to discuss your CMS options. I oversaw three major CMS projects at my previous job, and certainly understand what your facing.

Ed Bennett
443-608-4722

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We've had an amazing experience with Geonetric. We launched our website redesign in April 2019 and couldn't be any happier with our experience. I find the CMS fairly easy to navigate and their support has been more than I could've hoped for. If you'd like to see our redesign, visit http://www.lmh.org.

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@autumn_bishop

We've had an amazing experience with Geonetric. We launched our website redesign in April 2019 and couldn't be any happier with our experience. I find the CMS fairly easy to navigate and their support has been more than I could've hoped for. If you'd like to see our redesign, visit http://www.lmh.org.

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Nice website, @autumn_bishop. What kind of support does Geonetric include for your site?

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Great question @DanHinmon. There are so many things they offer. The support is AMAZING. We have bi-weekly touchbases, we do quarterly stat calls on our website health…there's too much to name. We licensed the site, which comes with a certain level of support, but we bought additional support hours too.
When we were going through our redesign process, Geonetric was there for us every step of the way. Some of their specialists even came to LMH Health and led a two-day writing workshop for our staff.
I can't say enough great things about the work they've done and the support they continue to provide for us! If anyone would like more information about our experience, feel free to reach out to Darren Moore, our Digital Content and Brand Manager. You can reach him at 785-505-2935 or at darren.moore@lmh.org. He'd be happy to talk to you.

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