Discussions

Unable to Change Facebook Page Name

Posted by Angi Moore @angela_k_moore, Mon, Jun 24 2:18pm

We recently joined with another company, we changed our legal name. Our outside consultant (no longer with us) changed our FB page name to something that is not our legal name, and leadership wants it changed. When I attempt to do so, it does not even let me get to the point where I could appeal. It says the name I am changing it to is too similar to a city's name, and will not let me move on. It is our legal name. Is there a way I can get around it? I posted to the FB community forum, but have not yet heard anything. Leadership wants this changed ASAP. Any assistance is appreciated!

You might want to look through the FB site support area to see if you are even able to change it again. I know at one point (and it may still be true) you were only able to change the name one time and that was it.

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This is a tricky one! I agree with Lynda about reaching out to Facebook support. One thing I know is that Facebook name changes are only allowed every 7 business days and can take up to 3-7 business days to review. Hope this helps a little! I'd be interested to know what you find out.

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@Margaret_Marie and @lyndagmitchell Thank you both! I cannot find a direct contact to Facebook, just the Help Center with generic information. I am unable to even enter the new name to have it rejected and appealed! Do you have contact information for Facebook that you could share?

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@angela_k_moore – I keep this link bookmarked for when I need to chat with someone at Facebook. See the section beneath that says "Still need help?" and click Get Started. https://www.facebook.com/business/help

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I wonder if @jeremy_jensen ran into this issue when he was merging some FB pages awhile back. Any advice, Jeremy?

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@rplattmmc

@angela_k_moore – I keep this link bookmarked for when I need to chat with someone at Facebook. See the section beneath that says "Still need help?" and click Get Started. https://www.facebook.com/business/help

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@rplattmmc, thank you!!

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@DanHinmon

I wonder if @jeremy_jensen ran into this issue when he was merging some FB pages awhile back. Any advice, Jeremy?

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@DanHinmon, thank you for tagging @jeremy_jensen! He was very helpful when I asked about merging profiles.

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Do you place ads with Facebook? If so, contact your ad rep. Facebook has cracked down on pages changing their name post-2016 election for transparency reasons to the point where the really don't let anyone do it. In my previous role, we did have success changing a page name by using our ad rep who was able to appeal it for us.

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I have run into this before, granted it was long before anyone actually ever heard from someone at Facebook ;). What we wound up doing was just starting a whole new page with the proper name and then posted to the old page, redirecting people to the new one. We had a 60-day plan for transitioning, with scheduled posts. Leadership may not like the timeline, but it shows you have a plan and the name will go away eventually when you "close" the page. Not sure if that is helpful or not, but that is how we handled some of these.

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@efboltz

Do you place ads with Facebook? If so, contact your ad rep. Facebook has cracked down on pages changing their name post-2016 election for transparency reasons to the point where the really don't let anyone do it. In my previous role, we did have success changing a page name by using our ad rep who was able to appeal it for us.

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@efboltz Thank you! I messaged FB help through the business ads help article that @rplattmmc posted. I will try this if it does not work!

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@jeremy_jensen

I have run into this before, granted it was long before anyone actually ever heard from someone at Facebook ;). What we wound up doing was just starting a whole new page with the proper name and then posted to the old page, redirecting people to the new one. We had a 60-day plan for transitioning, with scheduled posts. Leadership may not like the timeline, but it shows you have a plan and the name will go away eventually when you "close" the page. Not sure if that is helpful or not, but that is how we handled some of these.

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Thank you, @jeremy_jensen. I am hesitant to do that, as we have 1,000+ followers, and it would be a nightmare to lose them. I will look at this if I cannot get anyone else to help.

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Sorry, I should add that obviously my suggestion is the last, desperate resort. Others have provided great ideas.

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@angela_k_moore

Thank you, @jeremy_jensen. I am hesitant to do that, as we have 1,000+ followers, and it would be a nightmare to lose them. I will look at this if I cannot get anyone else to help.

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Totally understand, and we had the same concern. We did retain the overall audience at approximately a 68% rate (granted, organic reach was actually still a thing at that point, so with just a little bit of funding, we were able to reach the majority of our "fans"). Within a month, the page had exceeded the original group of followers. There IS some excitement often around a rebranding, so all might not be lost 🙂 Totally feel your pain though.

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@efboltz

Do you place ads with Facebook? If so, contact your ad rep. Facebook has cracked down on pages changing their name post-2016 election for transparency reasons to the point where the really don't let anyone do it. In my previous role, we did have success changing a page name by using our ad rep who was able to appeal it for us.

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Thanks for jumping right into the discussion forum, @efboltz . Welcome to MCSMN!

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@rplattmmc

@angela_k_moore – I keep this link bookmarked for when I need to chat with someone at Facebook. See the section beneath that says "Still need help?" and click Get Started. https://www.facebook.com/business/help

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@rplattmmc, you ROCK! The rep reached out to me within hours, and had it changed for me! Thank you, so very much! I am bookmarking this link!

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