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Seven Ways to Make a Social Media Crisis Worse

Posted by @LeeAase, Mar 30, 2014

Some good "don'ts"...but I take issue a little with this one "Mistake 3. Edit or delete a mistake." The five-second rule may or may not be applicable when dropping food on the kitchen floor, but in the realm of social media mistakes, a quick deletion can be OK as long as you don't make Mistake 5.

Tags: Crisis Communications

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