Greetings all. I was wondering if anybody has noticed an increase in reviews being removed by Google recently or may be aware of some algorithm or policy change at Google.
I manage social for approx. 130 specialty hospitals. We average around two reviews each per month ( some many more, other none). Through reporting and CEO feedback, we have discovered a dozen reviews that have been removed in the past week.
Since many of our patients are with us for 30 days or longer, many are utilizing our wifi during their stay. It is common for us to receive reviews–positive and negative–in the middle of their stay.
I suspect Google is going to claim the conflict of interest clause or self reviews. What I don't understand is what triggered it all of the sudden.
I also find it very interesting that only positive reviews get removed