Hello! We are looking for some guidance on Online Reputation Management. Our health system is currently evaluating five vendors to monitor reviews on sites such as Goolge+, Yelp, Healthgrades, Vitals and more. Our top two contenders are Reputation and ORM Survey. Has anyone used either of these vendors? If so, do you have any feedback about their services?
My second question has to do with how involved patient experience teams are with managing Online Reputation Management. Are patient experience teams logging into the platform to manage reviews hands on or is this primarily managed by other teams?
Any input, guidance or shared experiences would be greatly appreciated! Thank you!
Liked by Dan Hinmon, MCSMN Director