Monitoring Comments on Social
Does anyone have a social policy surrounding comment monitoring on their social platforms?
Obviously, health care orgs are often targeted with negative comments. How do you determine what should be deleted and what is kept? If anyone has clarity on how they decide, please share! Of course, we keep HIPPA in mind but someone they are completely random comments.
I am about 4 months into my time at my organization and I am trying to provide more clarity and structure to removing comments or keeping them on posts, and there are differing opinions among some folks so I'd like to put some rules into place.