How to deal with hospital complaints on Facebook
This refers to closed Facebook groups of which some have over 100k followers. Sometimes you find a post complaining about hospital care and quickly gets over 1000 comments in a very short time (matter of few hours) not withstanding most are dissatisfied clients. Whats the best practice to deal with this? The hospital does not have an official Facebook account.
Liked by Dan Hinmon, MCSMN Director